You know you've been flying a lot on @UnitedAirlines when...
I just got a Christmas card from the Manager of Hub Operations for UA at LAX which included a nice letter. The impressive part is he included cell phone numbers for himself and the Manager of United airport lounges and Global Services for LAX. I guess if I ever have a problem with upgrades in the future, I know who to call....
Boarding my flight from Narita to SFO last weekend.
